We have been reviewing our access and listening to your feedback over recent months and have made changes to our appointment system which we hope will improve the availability of appointments.
As of 4th November 2019 we will be introducing a new appointment system which will consist of a combination of pre-bookable appointments that will be available for booking up to 5 days ahead as well as some same day appointments for urgent problems.
We would encourage all patients, where possible, to register for our Patient Online Service as this will allow you to book or cancel appointments, order repeat prescriptions at a time more convenient to you.
We ask that you please have reasonable expectations of the service and our staff. We try very hard to satisfy patients’ requests but this is not always possible.
We will of course continue to listen to your feedback and monitor the access to appointments over the next few months.